Case Study 1 Chapter 2 - 1234 Words

1. Find a list of all 10 of Zappos corporate values. Pick two of the values and explain how you think those values would influence the way employees do their work. A. Zappos list of 10 corporate values are: Deliver WOW Through Service, Embrace and Drive Change, Create Fun and A Little Weirdness, Be Adventurous, Creative, and Open-Minded, Pursue Growth and Learning, Build Open and Honest Relationships with Communication, Build a Positive Team and Family Spirit, Do More with Less, Be Passionate and Determined, and Be Humble. If I had to pick two values from that list they would be Build a Positive Team and Family Spirit and also Build Open and Honest Relationships with Communication. I believe that these two values would have the†¦show more content†¦This shows that he wants to build a culture that applauds things such as weirdness and humility. This makes me want to say that their culture is very people and team oriented. They want the whole organization to feel as one team a nd go as far as to set up a complex web of human interactions that let people post tweets such as â€Å"Did anyone bring a hairdryer to the office today?† 3. How did Zappos’ corporate culture begin? How is Zappos’ corporate culture maintained? C. Zappos started selling shoes and other products online in 1999. Tony Hsieh became CEO of Zappos in 2000 and was determined to â€Å"build a culture that applauds such things as weirdness and humility.† The book described Tony as the epitome of weirdness and humility. I believe that Tony was a huge influence on the corporate culture of Zappos. He was determined to do things differently with Zappos than he did with his previous company LinkExchange which he described as a dysfunctional company because it relied solely on technical skills. He first invited 300 employees to list the core values the culture should be based on and soon compiled a list of 10 values that would continue to drive the organization. He envis ioned the culture of Zappos as more than just a list of written values, as he said the culture should be â€Å"lived†. Through a â€Å"complex web of human interactions†, Zappos hasShow MoreRelatedHr Case Study Chapter 1 Chapter 21341 Words   |  6 PagesHR case study chapter 1 chapter 2 CASE STUDY 1: Vipul Chemicals limited is a small proprietary concern which started production and marketing in 1995. There was a rapid growth in the activities and in March, 2002, it was converted into a public limited company with a turnover of Rs. 175 crore. Initially, the workers employed were 125 but the number reached to 1800 in March 2002. These workers worked in 25 different departments under the control of 25 supervisors and 10 managers. 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Love Letters to My Husband Essay - 1061 Words

The air was warm, the beams of sunlight shined on my skin, and the sweet laughter of my daughter came as she ran about. I could hear the bark of the neighbor’s dog in the distance, the scraping sound of a joggers sneakers on the gravel sidewalk and I could smell the sweet aroma of the ripening peaches coming from the tree in our backyard. It was a brilliant summer day just like any other. My husband, Matthew, pulled in. Our daughter ran to him as he walked up the drive, â€Å"Daddy, Daddy,† she shouted as she wrapped her arms around him, embracing him with love. My husband sat beside me and began to speak. My heart began to beat slowly and erratically at first, my eyes began to burn in their sockets and a lump rose in my throat. The hair on†¦show more content†¦The sunrise was so beautiful I remember the colors and intensity of the light was just enough to calm me slightly. The sun was like a great big romantic, inspirational fire in the sky. It was as if a po werful symphony was quieting down, becoming more emotional and beautiful as it dies down. This moment should have been one of the greatest but all I could think of was the dreadful day ahead. As the sun made its appearance for the day we sat there. I sat still as a stone, not wanting to or able to move as if the blood in my veins had turned to stone itself. I did not move until my husband came and lifted me, taking my hand he told me not to worry. I knew he was leaving and I had to fill myself with just enough confidence that I would see him again just to move. The morning moved so slowly. It was as if everything was moving in slow motion but my mind was moving at fast forward. As soon as our nanny came through the door my husband and I walked out. It was time to take my husband to his command post. This deployment was so under wraps I wasn’t even able to drop him off at the airport. Everyone walked in together, as if we were all in-step. As if we had rehearsed this day many times. There was a meeting to be held for the wives of the unit. We were to be given all the information as to how to send letters and care packages. I can recall the grief that hung in the air hung like a thick, wool blanket that draped over all of us. There were no smiles, only sorrow. It felt asShow MoreRelatedThe Theme of a Story975 Words   |  4 Pageseventual husband into her life. Clugston (2010) shows us that â€Å"we all filter our relationship to literature through our individual experiences† (Section 7.1, para. 4). In other words, personally, How I Met My Husband, by Alice Murno (1974), is written with the themes of love, heartbreak, and secrecy. Love is a common recurring theme throughout the story. Although love is a common theme in fiction, the type of love in this story is ignorant love. Edie is the main character of How I Met My Husband. 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High Note (HNG) Case Study on High Note Group - Get Solution

Questions: Case Study: High Note Background The High Note Group (HNG) has been operating in London for ten years, and has a well-established network of permanent full time musical instrument delivery operatives. The group provides a reliable service to; instrument rental services, orchestras, bands and individual musicians who need an experienced and trustworthy organisation to deliver musical instruments to a range of venues in England. High Note guarantees that the instruments will be delivered to the agreed venue, at the agreed time, in the appropriate condition. This is a specialised area of delivery work and the majority of staff are musicians themselves, and take great pride in providing this service. HNG is owned and managed by Jack. Jack is keen to continue to build on the existing success, and thinks that HNG is well positioned to capitalise on the vast range of new instruments sales by large and small music stores around England and in Europe. For HNG, this would mean expanding into the delivery and returns market. He has entered into an agreement with the Live Art Network, a Europe-wide chain of community theatres, theatrical schools and live music venues, which will allow customers to collect instruments from, and leave returns at their premises. As these venues are open most afternoons and evenings for rehearsals and performances, long opening hours are the norm. This allows customers to avoid waiting in, or missing parcels. In addition, Jack has noticed the growing volume of Internet sales of musical instruments from companies in Europe to residents in England and elsewhere in Europe. He is in the final stages of reaching an agreement with five European musical instrument companies, to allow HNG to offer the specialised collection and delivery service for instruments from Europe he believes that HNG will be the first company to offer a service, which allows afternoon and evening deliveries and collections from nominated sites. The move to the delivery of sold items, rather than relocation of instruments, will be a significant change for HNG. The Live Art network is a combination of community owned and privately owned venues. Therefore, Jack must deal with designated individuals at each venue. The existing company database at HNG is unable to meet the new requirements so Jack is considering a CRM system, but is unsure about whether an ERP system would be better. He would like to use Open Source software but needs guidance in this regard, and he is concerned that his administrative team are apprehensive about the proposed changes and the impact on their roles. Task You are a consultant who has been employed to advise HNG on the effective implementation of these strategic changes. You are required to produce a report, which addresses the following elements: The changes that will be required to business processes How these changes can be supported by the use of new Open Source packages such as a CRM or ERP system. You are not required to suggest a specific package, but if you choose to make a specific recommendation then you should be clear about how you have evaluated it and how it meets HNGs needs. A discussion of the key challenges that Jack will face in implementing the new strategy within the business, together with recommendations for how they may be addressed. Answers: Introduction The High Note Group (HNG) is a London based organization delivering musical instruments. It is known to provide reliable rental services. The HNG provides music instruments to orchestras, bands and individual musicians. They are trust worthy organization which delivers musical instruments to a wide range of venues in England. They deliver the musical instruments on time with the appropriate condition. The company wants to continue with the existing success by venturing into new business opportunities. They would expand the existing business. For this purpose they require and effective IT system that will monitor the flow of work in the organization. In order to survive in a business scenario this is highly competitive in nature; HNG has to change the business process of the organization. The change in the business process of the organization will lead to expansion of the product, create competitive sales conditions. It will make the customers better informed about the product. The bu siness orientation will transform which will satisfy the end users (Tarn, Yen and Beaumont, 2002). The future plans of HNG include entering into an agreement with European musical instruments companies to allow them to provide specialized collection and delivery service of the instruments (Holmstrm et al., 2006). The service provided by HNG will be first in its kind. In order to make the service effective, HNG should implement a supply chain management system that will make the service delivery effective. Since the company is expanding its business, it requires maintaining a database of the activities of the business. This will make the delivery of the instruments time bound. For this purpose implementation of the ERP system will be most effective (Mujuni Katunzi, 2011). Changes in the business process Jack, the owner and manager of HNG would like to expand its business by entering into agreements with music stores in England and Europe. The effective supply chain management system will procure and supply the musical instruments from the stores and deliver it to the customers. Effective chain of supply management will reduce the waiting time of the customers. It will also reduce the missing of the business parcels (Wang, 2008). It is imperative to implement an innovative and effective supply chain management system that will be monitored from a centralized location (Hendricks, Singhal and Stratman, 2007). It can control the supply and delivery of musical instruments across England and other parts of Europe (Ifsworld.com, 2015). The first stage at the implementation of an effective supply chain management system is to assess the need of the customers. The driving force behind the implementation of supply chain management system is that it will be able to provide superior service to the customers. The integrated design of the supply chain will help to take the downstream execution decisions (Pitt et al., 2014). Assessment of supply chain opportunities The supply chain opportunities have to be assessed by HNG group in order to maximize the value to the customers. This will leverage the competencies and knowledge for the alliance of the trading of the musical instruments from the companies to the customers. The benefits of the assessment include lowering the costs, providing superior value to the customers and adding new value added services (Ballou, Gilbert and Mukherjee, 2000). This will help to achieve greater flexibility. The strategic changes have to be implemented by HNG in order to expand the business opportunities. The supply chain management system will be effective if it is backed by information technology. ERP will improve the supply chain management of the organization. There will be an improvement in the delivery of the musical instruments at the definite locations (Balan, Vrat and Kumar, 2006). Transaction survey The transaction survey is a tool for real time data collection that will isolate the performance of supply chain on a specific transaction. It is an in expensive technique to monitor the supply of the deliverables. It is an effective tool for monitoring the customers expectations and the level of supply chain compliance (Holsapple and Sena, 2005). The HNG group will be able to evaluate the customers expectations make changes in their delivery of the musical instruments. They are the first organization to offer deliveries and collections in the afternoon and evening. The optimal way in which the survey can be conducted includes keeping details of the customers. At the end of each month it has to be evaluated via the transaction survey that whether the supply chain has been effective in meeting the need of the customer (Kelle and Akbulut, 2005). Fulfillment of order The supply chain management will be effective to meet the requirements of the customers. The order fulfillment will be effective with the integration of the logistics and marketing plans of HNG group. It can enter into partnerships to meet the customer requirements and deliver the musical instruments in a timely manner (Croxton, 2003). The strategic process of supply chain management determines the infrastructure that is required to fulfill the need of the customers. It will begin with functional strategies of the business. The sub process in the business will be identified. It is important to maintain effective relationship with the customers in order to remain competent in the business (Tan, 2002). Implementation of cross functional process The HNG group requires implementing a cross functional process in order to integrate the various process of the organization with the supply chain (Lambert, 2008). This will reduce the wastage of the valuable resources. It will help to streamline the processes of the business. The cross functional process in the organization requires integration of the cross functional team (Lambert, Garca-Dastugue and Croxton, 2005). The representatives from the various departments like purchasing finance and marketing has to work in collaboration. The business process will interface with the customers and the suppliers (Lusch and Vargo, 2015). It is imperative for HNG group to implement an effective customer relationship management system along with a supplier relationship management process to form the critical linkage with the supply chain (Lambert, Garca-Dastugue and Croxton, 2008). Information technology in the supply chain management The supply chain management system can be automated by integrating the corporate cross functions such as control of the inventory, distribution of the procured items and management of the project (Corsten and Kumar, 2005). The expansion plan of HNG group will be successful by the replacement of the existing process with new technology intensive process that will meet the need of the end users. Integration of the ERP with the SCM will ensure faster delivery and alleviate the problems associated with the supply and delivery of the musical instruments (Cachon and Fisher, 2000). Implementation of Open source packages The use of Open source packages like the CRM and ERP will automate the business process of HNG group. Since HNG group is planning to expand its business from London to other parts of Europe, the open source packages will be beneficial in simplifying the operations of the business. Both ERP and CRM are necessary to meet the changes in the business process. ERP and SCM integration The implementation of the supply chain management in the HNG group will improve the efficiency of delivery of the musical instruments to the customers in a timely manner. Since the company is expanding its business, it has to track and monitor the orders. The process of the business has to be organization. In this context the implementation of ERP system becomes imperative. Since the ERP software market has entered into a mature stage, the market if SCM is also growing rapidly. The SCM packages have to be integrated with the ERP system. Partnership with the ERP vendors will serve as an effective tool for efficient supply chain management. With the dynamic change of the business functioning, the opportunities of the business have increased. The information system has to be integrated which will allow the transmission of data in an easy manner (Bose, Pal and Ye, 2008). The communication across the various departments in the organization can be improved. The HNG group will be able to tr ack the order via an effective ERP system. It will provide solutions to the problems of the functional departments. The distribution network and the logistics system can be managed in an effective way. The integration of the supply chain with the information system will lead to functional integration and efficient management of the resources in a timely manner. The effectiveness of the organization will enhance and it will be able to respond to the need of the customers in an efficient manner (Gunasekaran and Ngai, 2004). This will reduce the wastage of the resources. The management of the various projects by HNG group will be effective and efficient. The integration of the supply chain framework with the ERP system will improve the entire process of order taking and dispatch of orders within the organization. Customer Relationship management and Supply chain management The expansion strategy of HNG group will succeed with support and cooperation from the suppliers. This is essential for critical success of the business. The experience of the stakeholders of the business enhances by integrating the CRM with the SCM (Nah, 2002). The advanced framework of supply chain management is used to satisfy the customers. Thus it is imperative for the organization to maintain the relationship with the customers by using an effective supply chain model. The systems of SCM provide tangible benefits to the customers. They will be able to procure their order in a timely manner. It will help in providing a coordinated planning and flow of materials and information among the partners of the supply chain. The bull whip effect can be mitigated. HNG group can manage the relationship with the customers in a systematic manner by initiation of customer relationship, maintenance and termination. On the other hand the CRM systems will be effective in maximizing the value of the relationship portfolio with the customers. This will result in improvement of business performance of HNG group in the area of customer management. The CRM systems will induce the effectiveness of the business solutions. It will reduce the duplication of the data entry and maintenance of the process will improve. It will help to maintain a firm wide database of the information related to the customers. It will provide a centralized data base across the entire organization. This will comprise of the information of the customers. The new system of database will replace the existing database and make the process of work with the organization simpler and faster. The quality of information processed to the customers will improve. This will maximize the profitability of HNG group. The SCM model of the organization will be successful with the management of relationship with the customers. This will reduce the errors within the business. The market share of the company will increase. Th e agreement of HNG group with other business houses i.e. Live Art Network and five other companies selling musical instruments from Europe will prove to be successful. The new process will be able to maintain a database of the customers, orders and delivery details (Spiegler, 1995). Challenges in implementing the new strategy within the business HNG group will expand its business to parts of Europe. The strength of customers taking service from the organization will increase. This will increase the profitability of the business. But it requires effective supply chain management system along with ERP and CRM to the process of expansion successful. Challenges in ERP implementation Integration of the SCM of HNG group with the ERP system faces several challenges. They are as follows Implementation of ERP is a costly affair. The entire cost of project is huge. Thus the company has to make a huge capital outflow to make the ERP project successful. It is imperative to provide appropriate training to the employees during the implementation of ERP. The employees have to be comfortable after implementing ERP. This will make the ERP process successful. The ERP system within the organization lacks proper analysis of the requirements which can lead to non availability of the various functionalities. This will reduce the productivity and the profitability of the organization. ERP system faces issues of compatibility. The lack of compatibility of the ERP modules in the organization on the basis of competency will reduce the efficiency of the performance of the organization. HNG group might face challenges and compatibility issues while implementing ERP. The implementation of ERP can lead to cost overheads. It is essential during the phase of planning. The steps of execution have to be structured so that the requirements are worked out in a proper manner. Otherwise issues will arise in implementing the ERP system. There must a complete breakdown of the requirements. The ERP module at HNG group will not be successful without the adequate investment in the infrastructure. The modules of ERP application must be sound and it should possess good speed of processing. Otherwise there will be a reduction in the functional performance of the ERP system and it will give rise to software issues. The implementation of ERP may lead to hardware and software issues. There are certain generic challenges which cannot be avoided while implementing ERP. The incompatibility of the ERP system with the SCM will reduce the efficiency of order procurement and delivery of HNG group. The database maintenance of the organization will reduce (Sheu, Chae and Yang, 2004). Challenges in CRM implementation HNG group may face critical issues while implementing CRM in the organization. The main agenda of CRM is to make the customers satisfied with the performance of the organization. But there are several challenges faced during the implementation of CRM. Lack of clarity of the organization to meet the objectives will result of strategies of customer relationship management that will be ineffective. This will reduce the performance of the organization. There must be predefined metrics for maintenance of relationship with the customers. Failure to comply with the metrics will hamper the effectiveness of CRM. There must be a core team of CRM to make it successful. One of the major challenges faced by the organization is that they lack a core team of CRM. The team must be effective in providing solutions to the customers. HNG group requires a team that will be efficient in order procurement, processing of order and delivery of the musical instrument. The failure of the team will result in failure of the CRM. The organization faces challenges in aligning the culture of the organization with the demand of the customers. The organization has to constantly update them in order to meet the demand of the customers. It is challenging for the organization to keep them upgraded. The core team must be constantly reviewing the anomalies in the maintenance of effective relationship with the customers. The CRM system requires immediate correction in order to make it effective. It is challenging for the organization to constantly upgrade itself (Ahearne et al., 2012). Conclusion and Recommendations HNG group has to bring certain strategic changes in the organization in order to survive in the competitive business. The expansion plan of the business will be not successful if it is not able to make certain mandatory changes in the system of the organization. The organization plans to enlarge its business process by entering into agreement of music instrument companies in Europe. Since it is engaged in the business of delivery and providing service to the customers, it is imperative for HNG group to have an effective system of supply chain for procurement of order, order processing and delivering the musical instruments with the stipulated time frame. With the expansion the number of customers of the organization will increase. The company has enhanced the information technology of the organization. This can be achieved by the implementation of the ERP system. The ERP modules will integrate the various process of the organization. The modules of ERP must be compatible with the bus iness process. The various functional departments of the business will be integrated by the implementation of the ERP system. But the implementation of the ERP system in the organization is a costly affair. The organization has to make lump sum investment to make the venture successful. On the other hand the business of HNG group will be successful by effective customer relationship management. The sales of the organization will increase. The CRM system of the organization will be successful by effective performance of the core team of the organization. The core team of the organization has to manage the employees in an effective manner. They have to identify the need of the customers and at the same time they have to address to the queries of the customers in an effective manner. This will make the customers satisfied with the relationship management process of the organization. The organization will be able to meet its objectives. The performance of the organization will improve. The organization will be able to manage the change in the business process in an effective manner. The CRM module along with the ERP module will be a successful investment of HNG group. Reflection While writing the report I realized the importance of supply chain management for increasing the effectiveness of performance of the organization. The expansion plan of HNG group will be successful with the implementation of effective supply chain management system. I came to know that it is imperative for HNG group to maintain a database of the customers in order to improve their CRM strategies. I discovered that the supply chain management will be successful if it is backed by advanced information technology. Thus in this context I realized that the implementation of the ERP module will be necessary. The ERP system will keep a database of the customers. I came to know that the ERP module will help to track the orders. The procurement of the order can be made in a successful way by implementing ERP. I have known from my research for the report that the ERP module will simplify the business process in the organization. It came to my realization that even a small business cannot succe ed with effective customer relationship management. It is important to improve the performance of the organization. I have come to know that the business of HNG group will succeed only if it is able to implement CRM and ERP in the organization in an effective manner. Earlier I had realized that the open source support system is not available to small organization. But the research for the report changed my thought process and I understood the importance of open source for small organizations. References Ahearne, M., Rapp, A., Mariadoss, B. and Ganesan, S. (2012). Challenges of CRM Implementation in Business-to-Business Markets: A Contingency Perspective.Journal of Personal Selling and Sales Management, 32(1), pp.117-130. Balan, S., Vrat, P. and Kumar, P. (2006). Assessing the challenges and opportunities of global supply chain management.International Journal of Value Chain Management, 1(2), p.105. 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